Job Description:
The Manager, Vessel Traffic & Customer Service works as an essential part of the Traffic and Customer Service team to provide superior service for Algoma customers through efficient vessel scheduling, coordination and follow-up with the goal of maximizing profits while maintaining customer loyalty and satisfaction.
Key Responsibilities:
- Develops and monitors efficient vessel schedules that meet or exceed TCE (financial) targets, minimize costs, while meeting customer requirements.
- Using IMOS 7 (Integrated Marine Operating System) maintains accurate and complete vessel schedules that meet all internal, revenue and external reporting requirements.
- Acquires and utilizes a comprehensive understanding of fleet capabilities and constraints.
- Receives customer input to facilitate acceptable resolution to any shipping or logistical issue utilizing all fleet and shore resources available.
- Maintains regular personal contact with customers to enhance business relationships.
- Supports contract negotiations as necessary.
- Coordinates vessel scheduling activities with the larger Traffic team.
- Develops and maintains interdepartmental and fleet relationships.
- Assists as required tracking competitors shipping activities.
- Approves voyage costs as well as customer laytime documentation for presentation to applicable customers and billing.
- Updates annual and periodic tonnage forecasts in coordination with the ACC Sales Department and Contract Administration.
Skills, Abilities and Experience
- A post-secondary degree/diploma in Business or Business Systems or a post-secondary education coupled with a Marine Navigation technical designation.
- Minimum five years’ experience in the Great Lakes Marine Transportation industry.
- Knowledge and understanding of the Great Lakes and St. Lawrence Seaway system is an asset.
- Detailed knowledge and experience in transportation logistics and/or shipboard operations.
- Proficient with computer applications and ability to learn a new commercial software system.
- Proficient with Microsoft Office, particularly Excel, Word and PowerPoint.
- Excellent communication skills (written and verbal).
- Excellent organization, planning and prioritization skills.
- Able to build and maintain effective working relationships with stakeholders.
- Strong customer service skills.
- Strong attention to detail and accuracy.
- Ability to remain calm under pressure and to meet deadlines and prioritize tasks.
- Self-motivated, able to work in a team environment and balance the needs of a number of individuals and the team.
- Capable of identifying and resolving problems in a timely manner.
- Valid passport and driver’s license.
- No travel restrictions.
Working Conditions:
- Operates in a standard office environment with routine use of standardized office equipment, such as phones and computers.
- Regular on call rotation providing 24/7 frontline customer support, with responsibilities including daily approval of vessel log information, schedule updates and changes as required.
- Requires routine after hours and weekend work.
- Requires ability to travel on occasion, some of which may be international.
Additional Information:
The position title may be adjusted to a higher or lower classification dependent on the
successful candidate’s experience and background.
Algoma is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. We are dedicated to building a team that represents a variety of backgrounds, perspectives and skills. All employment is decided on the basis of business need, qualifications and merit. Algoma encourages applications from designated group members identified under the Federal Employment Act. Applicants must be legally authorized to work in Canada without sponsorship from Algoma. Algoma Central Corporation is committed to the full inclusion of all qualified individuals. As part of this commitment, Algoma will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact recruitment@algonet.com. Algoma Central Corporation encourages applications from designated group members identified under the Federal Employment Equity Act. Applicants must be legally authorized to work in Canada without sponsorship from Algoma.